FAQ’S

 FAQ’S

A stable power generation is essential for small and large scale businesses. There are various types of generators; notable are the diesel generators, which powers a lot of heavy-duty equipment. Ace Power Products, LLC are experts in the sale of power generators and other related parts in Wellington and other USA areas. 

What are diesel generators?

Diesel generators, as the name implies, generate electric energy through diesel combustion. Diesel fuel requires a higher combustion temperature compared to gasoline and other fuel sources. This effectively increases its efficiency and ensure a more significant power generation. Diesel generators often work for long hours, thereby needing regular maintenance.

Frequently Asked Questions

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How Soon Will I Get My Order Processed?
Once you place your order, an Order ID # will be sent to you via e-mail, while your Tracking ID # will be sent once your order is shipped from the factories.
What Is The Deadline For Next Day Air Orders?
The deadline is 2:00 pm EST.
What Are The Accepted Forms Of Payment?
You can make payments for goods and services via credit cards: Visa, MasterCard, Discover, and Amex. Western Union, Bank wire transfer, and money orders.

What Are Your Return Policies?
  • Once we receive the returned item and verify its condition, we will issue the proper credit.
  • Shipping charges are non-refundable, and we will also deduct a 25% restocking fee from the credit. Refused shipments also attract restocking fee.
  • All returns have to be sent to us shipping prepaid. Nevertheless, if the error is ours, we won’t charge a restocking fee, and we will refund the shipping charges.
  • Additional return instructions such as the return address will be written on the sales receipt attached to your order. Returns of electrical items are not allowed.
For International Priority Air Shipping, What Is The Delivery Time?
The delivery time for major carriers such as DHL, UPS, and FED EX is within two working days.
Does Your Website Have A Catalog?
We do not have a catalog, but you can get extensive information about our website’s product. If you can’t find your desired information on the site, you can send us a request to add it.
Is There A Sales Tax?
Sales tax is collected for all sales made within Florida. It is important to note that we don’t charge sales tax for other states or locations.
Do You Ship Outside The USA?
We usually recommend customers to hire freight forwarders within the US to receive their shipment and help forward to the customers’ destination. We can also help customers to arrange for international shipment via the major carriers. The customer is expected to pay all the customs duties and taxes.
Does Ace Power Products Ship COD?
No, we never ship COD.

Why should you do business with Ace Power Products?

We are specialists in Power Generation, and we deliver quality generator products and replacement parts. Our mantra is safety, efficiency, and reliability. You can count on us whenever you need help with high-quality industrial tools.

Contact Us

Ace Power Products, LLC is your one-stop-shop for diesel generators and top-quality industrial tools. We are located in Wellington, Florida, but we ship anywhere in the world. Contact us today!